September 20, 2017 by RVBusiness
RVBusiness Publisher Sherman Goldenberg visits Heartland RV’s display at the Elkhart RV Open House to interview Coley Brady, vice president of sales and marketing, and A.J. Jones, senior general manager of five towable brands, focusing on the company’s growth and its customer quality initiative. To view the video click here or scroll to the right side of the RVBUSINESS.com home page.
By RV BUSINESS NEWS
September 19, 2017
In line with a strategic initiative to improve overall quality and streamline customer service, Heartland Recreational Vehicles LLC announced today (Sept. 18) the launch of a 3-year limited structural warranty. The program goes into effect covering new manufactured units on Nov. 1.
The move comes on the heels of Heartland’s multi-pronged expansion project in January at its Elkhart, Ind., headquarters and Cruiser RV/DRV Luxury Suites division in nearby Howe that added more than 500,000 square feet of manufacturing space and included a dedicated facility to pre-delivery inspection (PDI).
“The three-year limited structural warranty is an extension of Heartland’s focus on quality,” said President Chris Hermon in a press release. “Since opening the PDI center we have performed comprehensive testing on over half the units produced by Heartland. Because of that focus we are comfortable and confident on adopting the 3-year structural warranty. It serves as confirmation that we are listening to our customers and are intent on improving their overall experience.”……
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